Refund policy

WellCura Care – Refund Policy (No Returns Accepted)

At WellCura Care, we take pride in the quality and care of our products. For hygiene, safety, and product integrity reasons, we do not accept returns of any kind. However, we do offer refunds under specific conditions outlined below.

30-Day Refund Eligibility

Customers may request a refund within 30 days of the delivery date, provided the request meets our eligibility criteria.

No Returns Policy

All sales are final. We do not accept returns or exchanges, including for:

  • Change of mind
  • Incorrect product selection
  • Opened or used items

We encourage customers to carefully review product details before purchasing.

Eligible Refund Circumstances

Refunds may be issued only under the following conditions:

  • The item arrived damaged, defective, or faulty
  • The item received was incorrect (different from what was ordered)
  • The item was lost in transit and not successfully delivered

Reporting an Issue

To request a refund, you must contact us within the 30-day window and provide:

  • Your order number
  • A clear description of the issue
  • Photo or video evidence (for damaged, defective, or incorrect items)

Please email all requests to: wellcuracare@gmail.com

Refund Review Process

Once your request is received:

  • Our team will review the information provided
  • Additional details may be requested if necessary
  • You will be notified of the outcome of your refund request

Refund Approval

If your refund is approved:

  • The refund will be issued to your original payment method
  • Processing time is typically 5–10 business days, depending on your bank or payment provider

Non-Eligible Refund Requests

Refunds will not be issued if:

  • The request is made after 30 days from delivery
  • Insufficient evidence is provided
  • The product has been misused, mishandled, or altered
  • The issue does not fall under the eligible circumstances listed above

Final Notes

  • By completing a purchase with WellCura Care, you acknowledge and agree to this Refund Policy
  • It is the customer’s responsibility to ensure that all order details (including product selection and shipping information) are correct before checkout
  • We reserve the right to deny refund requests that do not meet the criteria outlined in this policy
  • WellCura Care also reserves the right to update or modify this policy at any time without prior notice